Yesterday was budget day in Canada and the Speech from the Throne day in Newfoundland and Labrador.
As usual the media wants to know what the Boards of Trade think, what other politicians think, what unions think, ad what "big" cities think - but not any curiosity as to what a 10 year old would think.
The feds raided the contingency piggy bank and sold the GM shares to fictionalize a balanced budget. The upper middle class to upper class received more incentive to keep their money sheltered and anything whatsoever that could be considered middle class was put off for future governments to budget. Not much there for the 10 year old and many things to worry about as they enter into their post-secondary and career years.
The province provided a similar plan for destitution for the 10 year old - just slightly worse. We will now run deficits for 6 more years and borrow billions more - this is bad news for the 10 year old. We will be laying down chunks of cash year over year for the Williams/Dunderdale/Marshall/Davis legacy - supplying cheap power for Nova Scotia - this is bad news for the 10 year old.
So if I'm 10 - I can look forward to mounting debt - depleted non-renewable resources with no heritage cash, the payment of pensions 3 generations past, an aging population, a dwindling population, escalated health care costs, crumbling infrastructure and disappearing communities.
I can look forward to depleting oil - with no societal wealth, depleting minerals - shipped out unprocessed, a fishery that has been turned over to a few elite - no processing, a declining if not completely wiped out forestry industrial sector, and energy that I have to pay for regardless - so Nova Scotian young adults can rely on energy for growing industry.
Self-serving, underachieving, mentally lazy, and partisan zealots - have made my future real bright.
The 10 year old should start watching this:
The Newfoundland and Labrador debt clock PRESS HERE
The Canadian debt clock PRESS HERE
or for the other option - where politicians put the next generation ahead of personal or partisan interests - the Norwegian wealth clock PRESS HERE
I went to the Throne speech yesterday and watched the classless and clueless behavior of many government members. From the gallery - I could watch them check pictures on Facebook - or just simply click away on their cellphones while the Lieutenant Governor told us about our future and how important the people are.
Disgraceful. How do you sleep at night?
Our children are going to leave - they will have no other choice.
Showing posts with label manufacturer. Show all posts
Showing posts with label manufacturer. Show all posts
Wednesday, April 22, 2015
Tuesday, December 03, 2013
EPRA - the Good,the Bad, & the big FEE
EPRA Electronic Products Recycling Association
Today was a day of the upset consumer.
Buy a $150 Television and pay an additional $42.50 for a recycling fee.
There are some pretty upset people out there and they want answers.
Sometimes when trying to listen to politicians on something they have already bungled becomes more and more difficult.
Every now and then for various reasons - I will go at something in an attempt to find the real skinny on the subject. This was one of those times - and is a result of one consumer who got to the checkout and realized they could not afford the purchase. They had received advertising - as is so obvious this time of year - and were delighted to find they could afford a very special gift for their child. The sale meant there would be a very special surprise for one little guy very proud parents that they could achieve this. You probably have guessed by now that they became very embarrassed at the check-out and more importantly somewhat devastated that the surprise for their son had just evaporated.
What happened?
What happened was an environmental recycling fee of $42.50 that they were unaware of and the company had not informed them of in the advertisement.
Time to go backwards:
1. The government decided that electronics must be recycled and that industry players must become stewards of these materials.
2. The regulations were put in place and EPRA was chosen to be the administrator of such a program.
3. This was first advertised by EPRA in July and became effective in August.
4. The MMSB and government worked with EPRA to see the program established.
5. The Government and the MMSB did not conduct public consultation or awareness on electronic recycling and did not involve the public in choosing the agency or corporation private or public that would undertake and manage the program.
6. The public for the most part does not know who the EPRA is and does not know what they do and why they are doing it.
Different electronic products have different fees and they are established by EPRA - all manufacturers and retailers of these products within Newfoundland and Labrador must collect the set fees and remit them to the EPRA. These fees are for the administration, collection, and processing of these materials.
The EPRA is a not-for-profit corporation without share capital and its members are retailers and manufacturers of electronic products.
Currently the EPRA's head office is in Ontario and they operate provincially in British Columbia, Saskatchewan, Manitoba, Quebec, Nova Scotia, PEI, and Newfoundland and Labrador.
First thing that strikes you is that Ontario does not currently operate under EPRA but the national office is there. I write that off to normal arrogance. I am advised however that Ontario will be the next EPRA location.
Now let's get to the fees. The fees are different based on the product but one significant example is for what's termed a big-screen TV. I am told that that is any TV over 30 inches. In Newfoundland and Labrador the fee is $42.50 and is higher than in other provinces - which I am advised is because of additional transportation costs.
In Newfoundland and Labrador there are 17 drop-off locations which is not acceptable if the program is to succeed. Nova Scotia has 39 locations - which when you compare the geography - is ridiculous. There is 55,000 square kilometres in Nova Scotia and 405,000 square kilometres in Newfoundland and Labrador.
Clearly we are going to need some hundreds of locations in this province. With a mere 5,000 square kilometres in PEI - they have 6 drop-off points. So right off the bat we are not rolling this project out in the best possible way.
Once products are dropped off in any of the 17 locations they are forwarded to a collaboration centre in Mount Pearl and from there head to the mainland.
That is to say Newfoundland and Labrador does none of the processing of the products. Our products are shipped to Quebec for processing. Nova Scotia currently has a processor that handles about 20% of their recycling. There is no Atlantic regional facility and that - in my opinion - is a lost opportunity for us.
The choice of processing location I am told was through an RFP (request for proposals) but not within Newfoundland and Labrador. That - in my opinion - was another mistake and we should now work diligently to establish an Atlantic Processing facility here in our province. In that way we can gain employment from this recycling initiative.
The choice for the collaboration facility was not done through tender or an RFP but was done by the company based on their own research - leading to communication with a few potentials and ultimately chosen by them - I am told on the basis of price, service, and experience. This too - in my opinion was a mistake and leaves the door wide open to speculation on why so and so got the contract.
Now for the breakdown. A drop-off location is paid a fee to collect and store materials dropped off to them by us the consumers - then a processing centre is paid to recycle the materials. The processing centres - which are private - for-profit enterprises also retain all revenues generated by selling the recycled materials. Clearly these processors are not paying corporate tax or benefits in our province because we have no processors here. EPRA is paid to administer and manage the program.
I do not yet have specific breakdowns with respect to what percentage of the fee we pay goes to EPRA, the drop off centres, or the processors. I do not know what remuneration is in place for the national and provincial executives. The list of these individuals can be found at the end of this post.
EPRA will be tested over the next year and then we can determine if the organization here in our province and in fact nationally is run well. Whether or not the MMSB could have administered this program more efficiently is a question worth asking. Whether or not the best drop-off locations have been established is a good question. Whether or not the best collaboration centre has been achieved is a good question and whether or not we could have done at least a percentage of the processing here is a good question.
There clearly was an opportunity here for government to go after processing these materials for Atlantic Canada and we certainly have enough empty plants etc. to put such a facility in - and our private sector could have been tapped for a partnership initiative.
My experience with EPRA today was mixed. The first phone call I made was to the head office - in Ontario. I was met with significant resistance first and then promised that my questions could be answered by Christy Teasdale, National Director Marketing and Communication for EPRA. I called back at the scheduled time and was left on hold for 45 minutes. I then called the main office again and asked some general questions of the staffer and was further advised to talk to Terry Greene - Program Director for Newfoundland and Labrador. The Executive Director for our region is located in Nova Scotia - in my opinion - another mistake.
Terry Greene is a personable fellow with a good grasp of the company he works for and the program. He was able to answer the questions I had with confidence and for the most part without hesitation. The problems I have with this program are not with him - they are with government and the MMSB.
Before EPRA was chosen for this province there should have been broad public consultations with more than one option for proceeding. Further the government and the MMSB should have taken the transitional lead in the introduction of this program to consumers here in our province.
Secondarily - but as important - are the retailers and manufacturers who are the members of EPRA - they should have collectively decided to conduct responsible advertising and list the environmental fees alongside product costs in their flyers and promotional materials.
EPRA needs to outline its executive remuneration and also more particulars about how are money is spent. Without this information the consumer who pays the fee will be left to speculate on whether or not money is being spent wisely and ethically. It is also important to know that some of our money will be spent in the USA and Europe as some of the processing will be done there.
Is recycling electronic products the right thing to do? Sure it is. Is this the best program to do it? I don't know and I suspect our politicians don't know either. Is EPRA the best company to administer it? I don't know - perhaps the MMSB could have. Are we maximizing our full potential to gain additional employment? No. Has EPRA used the best process in choosing drop-off and processing facilities - I don't believe so. Have the retailers and manufacturers done enough to educate and promote openly this initiative? No. Has the government explained how this whole thing started, why it started, and who started it? No.
Most importantly the fees are determined and established by EPRA without government involvement. Therefore they should have to answer to a PUB like regulator to ensure the fees are appropriate and the expenditures warranted.
EPRA represents the industry retailers and manufacturers - middlemen to accommodate government regulation. Is this the best process? It's time we had the discussion with the people we elect to govern and make policy and legislation.
The Opposition parties hold some responsibility here as well - where were they when this all went down and what did they recommend?
Today was a day of the upset consumer.
Buy a $150 Television and pay an additional $42.50 for a recycling fee.
There are some pretty upset people out there and they want answers.
Sometimes when trying to listen to politicians on something they have already bungled becomes more and more difficult.
Every now and then for various reasons - I will go at something in an attempt to find the real skinny on the subject. This was one of those times - and is a result of one consumer who got to the checkout and realized they could not afford the purchase. They had received advertising - as is so obvious this time of year - and were delighted to find they could afford a very special gift for their child. The sale meant there would be a very special surprise for one little guy very proud parents that they could achieve this. You probably have guessed by now that they became very embarrassed at the check-out and more importantly somewhat devastated that the surprise for their son had just evaporated.
What happened?
What happened was an environmental recycling fee of $42.50 that they were unaware of and the company had not informed them of in the advertisement.
Time to go backwards:
1. The government decided that electronics must be recycled and that industry players must become stewards of these materials.
2. The regulations were put in place and EPRA was chosen to be the administrator of such a program.
3. This was first advertised by EPRA in July and became effective in August.
4. The MMSB and government worked with EPRA to see the program established.
5. The Government and the MMSB did not conduct public consultation or awareness on electronic recycling and did not involve the public in choosing the agency or corporation private or public that would undertake and manage the program.
6. The public for the most part does not know who the EPRA is and does not know what they do and why they are doing it.
Different electronic products have different fees and they are established by EPRA - all manufacturers and retailers of these products within Newfoundland and Labrador must collect the set fees and remit them to the EPRA. These fees are for the administration, collection, and processing of these materials.
The EPRA is a not-for-profit corporation without share capital and its members are retailers and manufacturers of electronic products.
Currently the EPRA's head office is in Ontario and they operate provincially in British Columbia, Saskatchewan, Manitoba, Quebec, Nova Scotia, PEI, and Newfoundland and Labrador.
First thing that strikes you is that Ontario does not currently operate under EPRA but the national office is there. I write that off to normal arrogance. I am advised however that Ontario will be the next EPRA location.
Now let's get to the fees. The fees are different based on the product but one significant example is for what's termed a big-screen TV. I am told that that is any TV over 30 inches. In Newfoundland and Labrador the fee is $42.50 and is higher than in other provinces - which I am advised is because of additional transportation costs.
In Newfoundland and Labrador there are 17 drop-off locations which is not acceptable if the program is to succeed. Nova Scotia has 39 locations - which when you compare the geography - is ridiculous. There is 55,000 square kilometres in Nova Scotia and 405,000 square kilometres in Newfoundland and Labrador.
Clearly we are going to need some hundreds of locations in this province. With a mere 5,000 square kilometres in PEI - they have 6 drop-off points. So right off the bat we are not rolling this project out in the best possible way.
Once products are dropped off in any of the 17 locations they are forwarded to a collaboration centre in Mount Pearl and from there head to the mainland.
That is to say Newfoundland and Labrador does none of the processing of the products. Our products are shipped to Quebec for processing. Nova Scotia currently has a processor that handles about 20% of their recycling. There is no Atlantic regional facility and that - in my opinion - is a lost opportunity for us.
The choice of processing location I am told was through an RFP (request for proposals) but not within Newfoundland and Labrador. That - in my opinion - was another mistake and we should now work diligently to establish an Atlantic Processing facility here in our province. In that way we can gain employment from this recycling initiative.
The choice for the collaboration facility was not done through tender or an RFP but was done by the company based on their own research - leading to communication with a few potentials and ultimately chosen by them - I am told on the basis of price, service, and experience. This too - in my opinion was a mistake and leaves the door wide open to speculation on why so and so got the contract.
Now for the breakdown. A drop-off location is paid a fee to collect and store materials dropped off to them by us the consumers - then a processing centre is paid to recycle the materials. The processing centres - which are private - for-profit enterprises also retain all revenues generated by selling the recycled materials. Clearly these processors are not paying corporate tax or benefits in our province because we have no processors here. EPRA is paid to administer and manage the program.
I do not yet have specific breakdowns with respect to what percentage of the fee we pay goes to EPRA, the drop off centres, or the processors. I do not know what remuneration is in place for the national and provincial executives. The list of these individuals can be found at the end of this post.
EPRA will be tested over the next year and then we can determine if the organization here in our province and in fact nationally is run well. Whether or not the MMSB could have administered this program more efficiently is a question worth asking. Whether or not the best drop-off locations have been established is a good question. Whether or not the best collaboration centre has been achieved is a good question and whether or not we could have done at least a percentage of the processing here is a good question.
There clearly was an opportunity here for government to go after processing these materials for Atlantic Canada and we certainly have enough empty plants etc. to put such a facility in - and our private sector could have been tapped for a partnership initiative.
My experience with EPRA today was mixed. The first phone call I made was to the head office - in Ontario. I was met with significant resistance first and then promised that my questions could be answered by Christy Teasdale, National Director Marketing and Communication for EPRA. I called back at the scheduled time and was left on hold for 45 minutes. I then called the main office again and asked some general questions of the staffer and was further advised to talk to Terry Greene - Program Director for Newfoundland and Labrador. The Executive Director for our region is located in Nova Scotia - in my opinion - another mistake.
Terry Greene is a personable fellow with a good grasp of the company he works for and the program. He was able to answer the questions I had with confidence and for the most part without hesitation. The problems I have with this program are not with him - they are with government and the MMSB.
Before EPRA was chosen for this province there should have been broad public consultations with more than one option for proceeding. Further the government and the MMSB should have taken the transitional lead in the introduction of this program to consumers here in our province.
Secondarily - but as important - are the retailers and manufacturers who are the members of EPRA - they should have collectively decided to conduct responsible advertising and list the environmental fees alongside product costs in their flyers and promotional materials.
EPRA needs to outline its executive remuneration and also more particulars about how are money is spent. Without this information the consumer who pays the fee will be left to speculate on whether or not money is being spent wisely and ethically. It is also important to know that some of our money will be spent in the USA and Europe as some of the processing will be done there.
Is recycling electronic products the right thing to do? Sure it is. Is this the best program to do it? I don't know and I suspect our politicians don't know either. Is EPRA the best company to administer it? I don't know - perhaps the MMSB could have. Are we maximizing our full potential to gain additional employment? No. Has EPRA used the best process in choosing drop-off and processing facilities - I don't believe so. Have the retailers and manufacturers done enough to educate and promote openly this initiative? No. Has the government explained how this whole thing started, why it started, and who started it? No.
Most importantly the fees are determined and established by EPRA without government involvement. Therefore they should have to answer to a PUB like regulator to ensure the fees are appropriate and the expenditures warranted.
EPRA represents the industry retailers and manufacturers - middlemen to accommodate government regulation. Is this the best process? It's time we had the discussion with the people we elect to govern and make policy and legislation.
The Opposition parties hold some responsibility here as well - where were they when this all went down and what did they recommend?
Chief Executive Officer and Staff
Cliff Hacking
as Chief Executive Officer.
Other senior EPRA staff includes:
Lynda Kitamura
Chief Financial Officer
Jay Illingworth
Director of Harmonization
Sean De Vries
Director, Recycler Qualification Office
Christy Teasdale
Director, Marketing and Communications
Each provincial EPRA program has an Executive or Program Director responsible for the day to day management of
the programs:
Craig Wisehart
EPRA Western Canada
Dennis Neufeld
EPRA Manitoba
Dominique Levesque
EPRA-Québec
Gerard MacLellan
EPRA Atlantic Canada
Tuesday, September 03, 2013
The Marbles of Modern Manufacturing
This is the second installment of "Accountants do not necessarily make good Counters".
Read first post press HERE
So next came the first site visit - this was in March. The plant manager came to the property and took measurements for the counter. He spoke with our carpenter about the specialized components necessary to accommodate their product and the need for a wooden template for the undermount sink.
This gentleman had been with the company for decades and was certainly knowledgeable about the product. He talked about marbling design, colouring, backsplash options, sink placement, faucet set arrangement, etc. These matters were then finalized.
One of the most significant discussion areas was the coloring and marble features of my counter. He explained - as Lorne had done earlier that I was only limited by my imagination on colour and design. The design was determined to be marbling in two shades of blue and a touch of yellow - simulating the view from the kitchen - ocean turmoil and endless horizon. He then explained that the colours used in my kitchen could be put directly into the composite. He asked for a small vile of each paint colour so he could do a sample. The following day the vials of paint were delivered to the Continental plant.
The other important component for colouring was whether we used natural or pearl as the background, the main colour of the counter. He explained he would do a sample of both backgrounds.
Between then and April 1st. we had a custom template for the sink made by a local woodworking manufacturer. On April 1st. when we dropped the custom wood template and the original manufacturer cardboard template off at the Continental Marble plant - the manager had - as promised - completed two samples. The first sample was of two blues on a natural background and the second was with two blues and a touch of yellow on the pearl background.
We were instantly pleased with both samples and the manager advised that we should take the samples back to our house and let them sit on the base wood counter to see which one would be the best choice for us. He also advised that we would need to provide Continental with a litre of each colour of paint in order to complete the actual final product.
* please note that I will in the near future be providing the names of all local companies that provided great service and products during my renovation.
We brought the samples back to the house and let them sit on the counter base for a few days to see which of two great samples we liked more.
Four days later - April 5th - we dropped the additional paint off at Continental and discussed our final choice on colour and design. We picked the natural base product - with the only change being the addition of the yellow that was found in the pearl based sample. We spoke about how the design was very fitting to our surroundings and we were excited to start the process.
As I mentioned in my first post - the price was discussed with proclaimed owner Lorne Janes. This was finalized as the decision was made on the sample. Initially the price was relative to being able to accommodate the proclaimed owner's boat in my garage for the winter. When it was determined this was not going to happen we talked about straight price versus quid pro quo. A price was set and the manufacture of the counter was set to go. We were advised the counter would be installed by the third week of April.
Next Post: what happened to our plant manager? what happened to the committed installation date? what happened to the owner? (discovering the company was sold)
Read first post press HERE
So next came the first site visit - this was in March. The plant manager came to the property and took measurements for the counter. He spoke with our carpenter about the specialized components necessary to accommodate their product and the need for a wooden template for the undermount sink.
This gentleman had been with the company for decades and was certainly knowledgeable about the product. He talked about marbling design, colouring, backsplash options, sink placement, faucet set arrangement, etc. These matters were then finalized.
One of the most significant discussion areas was the coloring and marble features of my counter. He explained - as Lorne had done earlier that I was only limited by my imagination on colour and design. The design was determined to be marbling in two shades of blue and a touch of yellow - simulating the view from the kitchen - ocean turmoil and endless horizon. He then explained that the colours used in my kitchen could be put directly into the composite. He asked for a small vile of each paint colour so he could do a sample. The following day the vials of paint were delivered to the Continental plant.
The other important component for colouring was whether we used natural or pearl as the background, the main colour of the counter. He explained he would do a sample of both backgrounds.
Between then and April 1st. we had a custom template for the sink made by a local woodworking manufacturer. On April 1st. when we dropped the custom wood template and the original manufacturer cardboard template off at the Continental Marble plant - the manager had - as promised - completed two samples. The first sample was of two blues on a natural background and the second was with two blues and a touch of yellow on the pearl background.
We were instantly pleased with both samples and the manager advised that we should take the samples back to our house and let them sit on the base wood counter to see which one would be the best choice for us. He also advised that we would need to provide Continental with a litre of each colour of paint in order to complete the actual final product.
* please note that I will in the near future be providing the names of all local companies that provided great service and products during my renovation.
We brought the samples back to the house and let them sit on the counter base for a few days to see which of two great samples we liked more.
 |
| The 2 Samples |
Four days later - April 5th - we dropped the additional paint off at Continental and discussed our final choice on colour and design. We picked the natural base product - with the only change being the addition of the yellow that was found in the pearl based sample. We spoke about how the design was very fitting to our surroundings and we were excited to start the process.
As I mentioned in my first post - the price was discussed with proclaimed owner Lorne Janes. This was finalized as the decision was made on the sample. Initially the price was relative to being able to accommodate the proclaimed owner's boat in my garage for the winter. When it was determined this was not going to happen we talked about straight price versus quid pro quo. A price was set and the manufacture of the counter was set to go. We were advised the counter would be installed by the third week of April.
Next Post: what happened to our plant manager? what happened to the committed installation date? what happened to the owner? (discovering the company was sold)
Monday, August 26, 2013
Marbleous Experience
This is the first in a series called "Accountants do not necessarily make good Counters".
A real life consumer nightmare - that continues to today - with no end in sight.
One day in early January - the hunt was on for a counter-top for my renovation. Visited a couple of places with granite, composites and laminate and some shops that unfortunately were closed for the weekend. My last stop was Continental Marble. I had to visit our local manufacturer - for if I could find a product there - I'd be happier buying the counter.
Continental has been around for a few decades and I knew the owner - Lorne Janes - from back in the Manufactured Right Here days.
The plant was a mess as were the old offices and the samples of counters, sinks, and shower surrounds were strewn around haphazard - however it looked like things were happening.
Perhaps many years of commercial customers eliminated the need for a neat and attractive showroom. This however did not scare me off - I was intrigued with the samples of marble composite here and there - particularly the candy striped red and pink one - it was unique.
Myself and Lorne exchanged pleasantries and talked a little about the days of old and then carried on to the discussion of what I needed.
The composite marble product is a good one and I figure if you've been doing it this long and are still here - something must be going right.
We talked about the process, colours, designs, and basic measurements of my kitchen.
Then we talked price - I'll expand on that in a later post.
Lorne and I reviewed the renovation schedule and we estimated that the kitchen would be ready for the counter in March. This - Lorne said - was a great lead time and they would be out to measure the counter and also to produce a sample in the colours and design discussed.
During this initial discussion with Lorne - other cabinet and counter companies were commented on - particularly as Lorne suggested would be problems areas such as service and all-inclusive pricing.
During this initial meet - there was no discussion of the company being sold - or that ultimately if I had problems - I would not be dealing with him. With a custom pour such as this - I would have to be comfortable that if there were any defects or issues - I had somebody in Lorne who I felt would fix it.
Lorne went on to show me different products they had done and the absolutely limitless possibilities of one's imagination that could be achieved.
After the actual on site measurements were done he could solidify the quote and we'd be on our way to a new and unique counter top.
The fellow in the company who would be doing our counter had been with Continental almost - if not since - the beginning and was a seasoned manufacturer of this product.
With that we went away and emailed back and forth to establish a site visit.
Sounds good so far right?
Next post - the site visit, the quote, and the sample.
A real life consumer nightmare - that continues to today - with no end in sight.
One day in early January - the hunt was on for a counter-top for my renovation. Visited a couple of places with granite, composites and laminate and some shops that unfortunately were closed for the weekend. My last stop was Continental Marble. I had to visit our local manufacturer - for if I could find a product there - I'd be happier buying the counter.
Continental has been around for a few decades and I knew the owner - Lorne Janes - from back in the Manufactured Right Here days.
The plant was a mess as were the old offices and the samples of counters, sinks, and shower surrounds were strewn around haphazard - however it looked like things were happening.
Perhaps many years of commercial customers eliminated the need for a neat and attractive showroom. This however did not scare me off - I was intrigued with the samples of marble composite here and there - particularly the candy striped red and pink one - it was unique.
Myself and Lorne exchanged pleasantries and talked a little about the days of old and then carried on to the discussion of what I needed.
The composite marble product is a good one and I figure if you've been doing it this long and are still here - something must be going right.
We talked about the process, colours, designs, and basic measurements of my kitchen.
Then we talked price - I'll expand on that in a later post.
Lorne and I reviewed the renovation schedule and we estimated that the kitchen would be ready for the counter in March. This - Lorne said - was a great lead time and they would be out to measure the counter and also to produce a sample in the colours and design discussed.
During this initial discussion with Lorne - other cabinet and counter companies were commented on - particularly as Lorne suggested would be problems areas such as service and all-inclusive pricing.
During this initial meet - there was no discussion of the company being sold - or that ultimately if I had problems - I would not be dealing with him. With a custom pour such as this - I would have to be comfortable that if there were any defects or issues - I had somebody in Lorne who I felt would fix it.
Lorne went on to show me different products they had done and the absolutely limitless possibilities of one's imagination that could be achieved.
After the actual on site measurements were done he could solidify the quote and we'd be on our way to a new and unique counter top.
The fellow in the company who would be doing our counter had been with Continental almost - if not since - the beginning and was a seasoned manufacturer of this product.
With that we went away and emailed back and forth to establish a site visit.
Sounds good so far right?
Next post - the site visit, the quote, and the sample.
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